Customer Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver front-line customer support through live chat and email channels.

• Help customers with inquiries related to the platform and resolve basic issues.

• Record interactions and work with internal teams to provide timely and accurate assistance.

• Forward tickets needing further investigation to the appropriate internal team member.

• Carry out additional tasks as assigned.

⛳️ Requirements

• A Bachelor’s degree in Communications, Marketing, Business Administration, or a related discipline.

• 1–3 years of experience in Customer Service, Client Services, Technical Support, or similar roles.

• Exceptional written and verbal English skills; proficiency in Spanish is an advantage.

• Must be willing to work during U.S. CST hours (night shift in Philippine time).

• Skilled in using HubSpot, Gmail, Slack, and the commonsku platform (or comparable CRM/help desk systems).

• Familiar with AI tools like ChatGPT or Claude to enhance productivity.

🏝️ Benefits

• Permanent remote work arrangement.

• Company equipment supplied.

• Internet stipends available upon regularization.

• HMO coverage provided.

• PTO credits and service incentive leaves offered.

• Major live company events in spring and winter.

• Monthly virtual events to appreciate employees.

• Company-sponsored career skills training programs.