Customer Support Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to chats, phone calls, and emails from external clients promptly and comprehensively.

• Inform clients about the pricing and processes involved in interpreting, translation, and localization services, as well as additional solutions provided by Day Translations.

• Manage incoming leads and assist Project Managers in outlining the scope of projects.

• Update clients on the current status of their projects.

• Relay information/messages from chats or calls to the relevant departments.

• Document activities in tracking systems and maintain active communication with colleagues regarding task completion.

• Comply with relevant policies and procedures.

• Complete documentation and other assigned side tasks.

⛳️ Requirements

• Demonstrated experience in customer support or customer service.

• Ability to manage incoming calls from clients throughout their entire shifts.

• Proficient verbal and written communication skills in English (Native or C1). Proficiency in additional languages is a plus.

• Familiarity with the translation industry is advantageous, although not mandatory.

• Exceptional cross-cultural and interpersonal communication abilities.

• Strong sense of professionalism and courtesy.

🏝️ Benefits

• Flexible work arrangements.

• Paid time off.