Customer Support Physicist

This is a fully remote position, open to applicants in France.

📋 Description

• Develop and maintain robust relationships with key stakeholders, positioning yourself as a trusted advisor for their technical, scientific, and operational needs.

• Convert intricate customer requirements into implementable technical solutions.

• Collaborate closely with clients to fulfill their quantum computing research goals.

• Facilitate onboarding sessions for new users, ensuring a smooth integration of QM products.

• Provide extensive training sessions, addressing topics from fundamental functionalities to advanced applications tailored to customer specifications.

• Serve as the main point of contact for customer inquiries and challenges, spearheading troubleshooting efforts alongside R&D and product teams to deliver prompt and effective solutions.

• Oversee technical installations and the integration of QM solutions for clients.

• Keep a thorough understanding of the customer's ongoing issues, requests, and resolutions.

⛳️ Requirements

• MSc in experimental physics, with practical experience – Required.

• PhD – Preferred.

• Experience in superconducting physics – Preferred.

• A customer-focused and service-oriented approach.

• Demonstrated success in a client-facing support or success role – Preferred.

• Proficiency in Python – Required.

• Familiarity with Linux systems, basic IT concepts, and networking fundamentals.

• Self-sufficient, responsible, and motivated with a positive attitude.

• Excellent verbal and written communication skills in English.

• Proficiency in French – Preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and continuous learning.

• Collaborative and innovative work environment.

• Access to cutting-edge technology and resources.

• Flexible working hours and remote work options.