Customer Support Operator

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Managing player inquiries through live chat, email, messaging platforms, and occasional phone calls.

• Assisting players with account access, navigating the platform, bonuses, payments, and questions related to products.

• Resolving basic technical issues, including login difficulties and game loading problems.

• Escalating complex cases to the appropriate internal teams.

• Conducting basic product checks and reporting bugs or potential enhancements.

• Adhering to internal procedures, quality standards, and communication guidelines.

• Enhancing player experience through precise, solution-focused communication.

⛳️ Requirements

• Native-level proficiency in European Portuguese (essential).

• Proficiency in English at B1 level or higher.

• Experience in customer-facing positions is highly advantageous.

• A sincere customer-centric approach.

• Strong attention to detail and a responsible demeanor.

• Good computer skills and eagerness to quickly learn new tools.

• Willingness to work with a flexible schedule, including evenings, nights, weekends, and holidays.

• A proactive mindset and a desire to advance within the team.

🏝️ Benefits

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training

• Massage