Customer Support Officer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide exceptional customer support through email, chat, and phone, reflecting Felix's dedication to quality.

• Ensure all responsibilities are fulfilled within service level agreements (SLAs) to uphold superior service standards.

• Collect and assess customer feedback to foster improvements, sharing valuable insights with internal teams.

• Assist in the creation and maintenance of training documentation to empower both customers and team members.

• Participate in the development and enhancement of Help Centre resources, which include help articles, FAQs, guides, and video content.

⛳️ Requirements

• A quick learner, adept at mastering new systems and tools, with a genuine enthusiasm for software.

• Excellent written and verbal communication skills, capable of establishing rapport and trust with both customers and colleagues.

• A collaborative mindset, able to work autonomously as well as within a multi-regional team.

• A proactive problem-solver, inquisitive and dedicated to ongoing learning and enhancement.

• Performs well under pressure, maintaining focus and achieving results even in challenging circumstances.

🏝️ Benefits

• Ample opportunities for learning and growth.

• Support as you become a product expert.