Customer Support, Japanese

This is a fully remote position, open to applicants in Japan.

📋 Description

• Managing client inquiries, requests, and complaints through **e-mail and chat** with professionalism and precision.

• Composing **thorough, well-organized responses** to guarantee clear and effective communication.

• Processing requests in accordance with **set guidelines and procedures**.

• Recognizing and reporting **issues or errors** to the Team Leader or appropriate department.

• **Engaging with trading platforms**, replicating reported issues, and providing clients with troubleshooting assistance.

• Accurately transcribing Japanese names into Latin characters.

• Collaborating with internal teams via Slack and email to facilitate smooth workflow and issue resolution.

⛳️ Requirements

• Demonstrated experience in remote support for Japanese clients, preferably in the financial or FinTech industry.

• Strong capability to analyze and resolve issues while upholding high service standards.

• Native-level proficiency in Japanese (N1 level) and business-level proficiency in English (B2 or above).

• Bachelor’s degree from a Japanese university is preferred.

• High technical aptitude with the ability to swiftly adapt to new software and financial applications.

• Excellent communication skills – capable of clearly and professionally explaining complex issues to both clients and team members.

• Strong sense of responsibility, reliability, and teamwork.

• Self-motivated with a proactive approach to problem-solving.

• Availability to work in the CET or JST time zone.

• Willingness to continuously learn and develop expertise in financial applications and trading platforms.

🏝️ Benefits

• Opportunity for professional growth and career advancement.

• Collaborative and supportive work environment.

• Access to ongoing training and development resources.

• Competitive salary and benefits package.