Customer Support Intern

This is a fully remote position, open to applicants in United States.

📋 Description

• Address incoming customer inquiries through FP's customer support platform, Zendesk.

• Conduct outreach and follow-ups to guarantee the highest level of customer satisfaction.

• Detect bugs and collaborate with the product team to troubleshoot issues.

• Notify the product team about concerns such as bugs or login problems.

• Assist with special projects as necessary and as time permits.

• Special projects may involve data collection/collation, analyzing customer feedback, or aiding in lead sourcing for our sales team.

⛳️ Requirements

• Exceptional written communication skills.

• U.S. resident and legally eligible to work in the U.S.

• Proactive and action-oriented.

• Previous experience in customer service.

• Capable of working independently with minimal supervision.

• Preferred experience in face-to-face retail or food service.

• Coding experience is a plus.

• Willingness to learn new skills.

• Interest in media and/or foreign policy.

• Availability to commit to 20 hours per week, approximately 4 hours a day, Monday through Friday.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive environment for all employees.