Customer Support & Happiness Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Our Customer Support & Happiness teams share a common objective: to ensure that users have a positive experience when signing with Skribble.

• We address inquiries regarding our product as well as e-signing in general; we strive to find solutions to issues and relay user feedback to our product development team.

• You will represent Skribble, whether through phone or email communications.

• Each interaction is seen as an opportunity to delight our customers.

• You perceive every engagement as a chance to enhance our product and service offerings.

⛳️ Requirements

• Proven experience in customer service within an international B2B context, preferably in a SaaS environment catering to B2B clients in the DACH region.

• Must reside in Germany.

• Exceptional written and verbal communication skills in both German and English.

• Proficiency in French is advantageous.

• Capability to swiftly identify and analyze issues and develop effective solutions.

• A positive demeanor, resilience, and the capacity to maintain professionalism and friendliness, even in challenging situations, to ensure customer satisfaction.

• Empathetic, well-organized, and approachable in nature.

🏝️ Benefits

• Flexible working – You have the autonomy to choose your work location, adhering to our “remote-first” principle.

• Personal development – In a dynamic environment featuring regular feedback sessions and ongoing learning and development opportunities, you’ll have the chance to advance.

• Team spirit – You’ll become part of a rapidly growing tech company with an ambitious and experienced team.

• Diversity – You’ll join a curious, multicultural team.

• A job with purpose – We responsibly utilize human and environmental resources by enabling digital signatures. #worksmarter

• Company culture – We promote a culture rooted in transparency and personal ownership.