Customer Support, German

This is a fully remote position, open to applicants in Greece.

📋 Description

• Adhere to the company's policies and procedures to fulfill business needs

• Respond to incoming calls and emails in line with established guidelines and objectives

• Handle all customer inquiries, ensuring the highest standards of service

• Ensure the accuracy and confidentiality of customer information in the database

• Deliver friendly and efficient service to a global clientele

• Identify and appropriately escalate issues as they arise

• Oversee and manage multiple concurrent tasks

• Work proactively and independently to meet targets and objectives

⛳️ Requirements

• C2 proficiency in German

• B1-B2 level English proficiency

• Excellent phone communication skills and active listening abilities

• Capability to multitask, prioritize, and manage time efficiently

• Adaptable skills and a spirit of teamwork

• Previous experience in customer support in a related role will be considered advantageous

🏝️ Benefits

• Competitive salary of 1200€

• Additional productivity bonuses

• Meal vouchers ranging from 100€ to 130€ per month in supermarket vouchers

• Fully remote work option available throughout Greece

• All necessary equipment will be provided and shipped to your residence

• Ongoing first-class training and development opportunities

• Career advancement potential

• A multicultural and modern work environment

• Sports activities

• Relocation support package available for those wishing to move to Athens