Customer Support Expert, German Speaker

This is a fully remote position, open to applicants in France.

📋 Description

• As a member of our Level 2 Technical Customer Support team, which focuses on our IoT, network, and SaaS solutions, you will be instrumental in assisting our DACH customers with the following responsibilities:

• Collaborating with customers and partners to pinpoint and resolve potential issues.

• Independently managing support tickets and coordinating solutions with 3rd level support.

• Addressing inquiries through phone, email, and our ticketing system.

• Assisting with the installation and configuration of the VusionGroup solution.

• Troubleshooting issues related to systems, networks, and software.

• Conducting targeted follow-ups and analyses of inquiries.

• Documenting processes and preparing relevant reports.

⛳️ Requirements

• A technical diploma or an ongoing/completed degree from a university of applied sciences (FH) or university.

• Some professional experience in a similar position is advantageous, along with a solid understanding of IT environments (LAN, WLAN, cloud, Linux, and Windows).

• Familiarity with remote support tools is beneficial.

• Strong implementation capabilities paired with a proactive and assertive attitude.

• A customer-oriented mindset with exceptional communication skills.

• A collaborative team player with a positive outlook.

• Proficiency in both German and English, written and spoken.

🏝️ Benefits

• Competitive salary and shareholder equity.

• A flexible, hybrid work schedule.

• Opportunities for e-learning and workshops.

• Potential for global mobility.