Customer Support Executive

📋 Description

• Provide outstanding, trilingual (English/Mandarin/Cantonese) remote assistance to clients.

• Ensure smooth onboarding processes while addressing inquiries with efficiency and empathy.

• Enhance client experiences through teamwork and effective problem-solving.

• Utilize digital platforms (Zendesk, Aircall, Slack) to deliver prompt, precise, and personalized support.

• Diagnose issues, assist clients in navigating platforms, and champion their needs.

• Follow up with clients to gather feedback and document submissions.

• Address customer inquiries via email, live chat, and phone with a focus on speed and clarity.

• Collaborate closely with teams from Sales, Compliance, Corporate Secretary, Accounting, and Tech.

• Recognize recurring customer challenges and propose workflow enhancements.

⛳️ Requirements

• A minimum of 0-2 years of experience in customer support; fresh graduates are encouraged to apply.

• Education: Bachelor’s Degree in any discipline.

• Language Proficiency: Fluent in spoken English and Mandarin (non-negotiable); Cantonese is a valuable asset.

• Experience: 0-2 years in customer support; experience in Fintech, SaaS, or professional services is preferred.

• Tech-Savvy: Proficient in using digital tools such as Zendesk, Aircall, Slack, and Gmail.

• Remote-Ready: Self-driven with a dedicated, quiet workspace and reliable internet connection.

• Nice-to-Haves: Basic understanding of Hong Kong business regulations (e.g., taxes, company filings).

• Experience in a dynamic startup or scale-up environment.

🏝️ Benefits

• Humility and kindness: We prioritize humility as a fundamental trait, fostering a culture that encourages light-heartedness and laughter. Kindness is equally essential as we strive to build and maintain a diverse and inclusive environment.

• Flexibility: Enjoy the freedom to work from home. If you need to adjust your schedule to accommodate family or other commitments, we are supportive, as long as work is completed and communicated proactively. Additionally, you can work fully remotely from anywhere in the world for one month each year.

• Financial benefits: We offer competitive salaries in line with market standards, along with generous paid time off and holiday schedules. Some employees at Sleek may also qualify for our employee share ownership plan, allowing them to benefit from our impressive growth trajectory as we aim to list on a prominent stock exchange in the Asia Pacific region.

• Personal growth: At Sleek, you will be entrusted with significant responsibility and autonomy. Our fast-paced environment encourages decision-making, learning from mistakes, and personal development. We also provide various internal and external training programs and are leading the way in AI utilization, developing a regional center of AI excellence. We aim for you to leave Sleek as a more well-rounded individual and professional.

• Sleek proudly holds B Corp certification. Since our inception in 2017, we have been dedicated to building Sleek as a positive force. In just over five years, we have joined a community of industry leaders such as Patagonia, Ben & Jerry's, and P&G, who are committed to fostering an inclusive, equitable, and regenerative economy.