Customer Support Executive

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Addressing all inquiries that come in via live chat, email, and social media platforms.

• Diagnosing technical problems and enhancing user experience.

• Reporting bugs and UX concerns to other team members.

• Actively contributing to the growth and development of the app.

⛳️ Requirements

• Flexibility to work between 8am and 10pm, Monday through Sunday (Shift basis).

• Ability to quickly grasp complex systems.

• Skill in juggling and prioritizing multiple tasks effectively.

• Composure under pressure.

• Friendly demeanor with a natural ability to engage, along with a positive can-do attitude towards customer support.

• Dedication to delivering outstanding customer support, both written and verbal.

• A genuine interest in Chip, with enthusiasm for being part of a rapidly expanding company.

🏝️ Benefits

• Discretionary Performance-Related Annual Bonus.

• Workplace pension scheme - We prioritize your future by contributing 5% on earnings up to £25,776.

• Private medical insurance (medical history disregarded).

• Employee Assistance Programme.

• Cycle to work scheme.

• Season ticket loan.

• Complimentary ChipX subscription for employees based in the UK.

• Flexible working arrangements.

• 28 days of holiday plus bank holidays, including additional days between Christmas and New Year.

• Annual training budget for courses, workshops, or conferences to support your career advancement.

• £30 monthly Chip Fitness Benefit to enhance your mental and physical well-being.

• Company laptop.

• Opportunity to significantly influence our product while accelerating your knowledge, responsibility, and skills in a high-growth fintech startup.