Customer Support Engineer – Tier 2

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver technical assistance for Android applications, swiftly identifying and addressing issues.

• Work in partnership with cross-functional teams to diagnose and resolve intricate technical challenges.

• Create and sustain technical documentation, which includes troubleshooting manuals and knowledge base entries.

• Having knowledge of mobile application security is a plus.

• Keep abreast of the latest developments in Android/iOS/Hybrid Platform application development while incorporating innovative strategies for a sustained competitive edge.

• Ensure a high level of customer satisfaction by providing timely two-way communication between Zimperium and clients, taking responsibility for reported customer concerns, and ensuring issues are resolved within Zimperium's defined service level agreements (SLAs).

⛳️ Requirements

• A Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or a comparable engineering degree.

• Over 5 years of experience in customer support and service roles, ideally involving software security technologies and solutions.

• In-depth understanding of mobile application development and support, with a solid grasp of Android/iOS application development, as well as the use of development and instrumentation tools (Android Studio and Xcode) for troubleshooting and debugging application crashes, including crash analysis.

• Proficiency in Java or related programming languages, scripting languages, and familiarity with database querying using SQL.

• Self-driven with strong troubleshooting abilities and debugging knowledge.

• Customer-focused with experience in post-sales application support.

• Outstanding verbal and written communication skills.

🏝️ Benefits

• Zimperium is an Equal Opportunity employer.