Customer Support Engineer – Semiconductor Equipment

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Functions as a vital member of a customer support team, serving as a liaison between customers and the team.

• Effectively communicates and addresses customer requirements and concerns during production meetings.

• Collaborates closely with the engineering team to investigate complex issues and implement solutions.

• Oversees the commissioning of new machine installations at customer locations.

• Troubleshoots circuits, components, instruments, and mechanical assemblies.

• Performs system reconfigurations and modifies components based on customer requests.

• Capable of reading and interpreting schematic electrical and mechanical drawings.

• Manages stock purges and handles rework or returns of defective parts.

• Monitors and tracks major customer projects as needed.

⛳️ Requirements

• Diploma or degree in Mechatronics, Mechanical, Electrical, or Electronics Engineering is preferred.

• 3-5 years of relevant work experience.

• Previous experience with front-end semiconductor equipment or similar products is highly desirable.

• Proficient in understanding mechanical and schematic diagrams.

• Capable of performing basic reworks on-site at the client's location.

• Willingness to commit to overtime and be on 24/7 standby for two weeks each month.

🏝️ Benefits

• Fixed $1000 standby allowance per month.

• Additional overtime allowance.