Customer Support Engineer – Finance Software Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries related to products and reach out to customers to assess issues.

• Provide remote support for OneStream customers regarding product-related matters.

• Diagnose configuration issues with the product.

• Investigate, resolve, and respond to intricate issues spanning application product lines and boundaries.

• Ensure adherence to policies while addressing customer concerns.

• Work collaboratively with other teams to address support issues, training challenges, and emerging problems.

• Report software bugs to development teams.

• Update and maintain articles in the technical knowledge base.

• Ensure all interactions with customers are positive and handled with a strong sense of urgency.

• Foster information sharing, team-oriented resolution efforts, cross-training, and swift case resolution.

• Assist in creating innovative solutions and nurturing robust customer relationships.

⛳️ Requirements

• A college diploma or bachelor’s degree in a technology or finance-related field, or equivalent professional experience.

• Proven experience working with software applications.

• A minimum of 3 years of experience in troubleshooting software applications.

• Understanding of finance and accounting principles and practices.

• Previous experience in resolving financial management or finance-related support issues is preferred.

• Prior experience and/or certification in OneStream, Oracle Hyperion, HFM, FDM, Planning, Essbase, Blackline, SAP Outlooksoft BPC, SAP BOFC (Cartesis), IBM Cognos, or other EPM solutions is preferred.

• Familiarity with PowerShell, VB.NET, Visual Basic, or object-oriented programming is preferred.

• Experience providing customer support in a Windows environment, including Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V is preferred.

• Microsoft Certifications in Windows, SQL Server, Azure, or Office-Excel are preferred.

• Strong technical aptitude.

• Excellent problem-solving and analytical skills.

• Strong organizational capabilities.

• Customer/client-oriented approach.

• Competence in decision-making.

• Initiative-driven.

• Exceptional communication skills.

• Must possess legal authorization to work for any company in the United States without sponsorship.

🏝️ Benefits

• Vision insurance.

• Medical insurance.

• Life insurance.

• Dental insurance.

• 401K / retirement plan.

• Short-term disability coverage.

• Long-term disability coverage.

• Vacation time.

• Paid holidays.

• Opportunities for professional development.

• Various training opportunities.

• Potential for additional variable compensation.