Customer Support Engineer

This is a fully remote position, open to applicants in Illinois, +7 more states.

📋 Description

• Act as an ambassador for Whitefox Blueprint's values, standards, and safety culture to customers and external stakeholders during site visits and support activities.

• Prioritize safety in all work-related tasks.

• Assist with current industrial membrane installations, focusing on process and procedure enhancements.

• Facilitate communication and collaboration between the process design team and the detail engineering team.

• Provide ongoing guidance on operational procedures and assist with plant troubleshooting.

• Collect, analyze, and report data on membrane and process performance.

• Create training materials and mentor/train on-site operations personnel.

• Offer on-site customer support at industrial plants, laboratories, and supply chain partners as needed.

• Engage in on-site commissioning activities for new membrane installations.

• Represent Whitefox at trade shows and conferences.

• Work alongside sales teams to ensure existing customer engagement and align strategies with new customers.

• Oversee inventory management and sourcing of replacement cartridges while ensuring efficient repair services.

• Perform other related tasks as assigned.

⛳️ Requirements

• A Bachelor’s degree in chemical engineering from an accredited institution.

• 1 to 3 years of industry experience.

• Comprehension of fundamental principles regarding heat and material balance.

• Proficient in MS Office, particularly MS Excel.

• Basic knowledge of industrial equipment such as pumps, heat exchangers, and distillation columns.

• Familiarity with ethanol production is an advantage.

🏝️ Benefits

• 401(k) matching.

• Dental insurance.

• Health insurance.

• Paid time off.

• HEKA Spending Account.

• Professional development assistance.