Customer Support Engineer

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver global, customer-oriented support for Superna software via ticketing and remote troubleshooting sessions.

• Identify, document, and resolve software or configuration challenges according to established protocols.

• Appropriately escalate complex issues while ensuring ownership of customer communication.

• Record solutions and enhance the internal knowledge base.

• Engage in shift rotations and participate in internal team training sessions.

⛳️ Requirements

• Practical experience with Dell EMC Isilon/PowerScale or PowerStore, covering administration, configuration, and troubleshooting in production settings.

• Proficient understanding of enterprise NAS concepts: SMB/CIFS, NFS, access zones, storage pools, and data protection policies.

• Basic comprehension of Linux, networking, and troubleshooting techniques.

• Familiarity with DNS, Active Directory, NFS, and Windows systems.

• Excellent written and verbal communication skills with a keen attention to detail.

• Preferred: Experience with OneFS architecture or distributed file system principles.

• Acquainted with additional storage platforms such as Pure Storage or VAST.

• Knowledge of database querying (SQL/PostgreSQL).

• Experience in a customer-facing technical support or field engineering position.

🏝️ Benefits

• Flexible remote-first work environment with a globally distributed team across Romania, India, and Canada.

• Opportunity to collaborate with enterprise customers safeguarding critical data environments worldwide.

• A cooperative, team-first culture where Support and Services work closely together to solve issues and aid customer success.

• Exposure to cutting-edge enterprise technologies including Linux, networking, storage, cybersecurity, and cloud-adjacent environments.

• A dynamic environment where curiosity, ownership, and continuous learning are highly esteemed.

• Collaborate with seasoned technical professionals committed to mentorship and knowledge sharing.

• B2B contract structure tailored for professionals seeking flexibility while being part of a highly collaborative global organization.