Customer Support Engineer

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Improve the Customer Experience.

• Install, maintain, validate, and repair Revvity and/or multivendor instrumentation at client locations, providing top-tier service.

• Perform scheduled and unscheduled corrective maintenance for clients, including warranty services, within a designated time frame and established maintenance protocols.

• Offer customer training on instrument operation and maintenance.

• Communicate available service options, including training, support, software, laboratory services products, and field upgrades.

• Collaborate with customers to gain insights into their analytical workflows and applications.

• Assist local instrument sales representatives in securing new instrument orders.

• Provide services that promote the sale of new service agreements, upgrades to existing service agreements, and instrument add-ons to current contracts.

• Exhibit outstanding written and verbal communication skills while actively engaging with peers and customers.

• Contribute to account profitability through efficient execution and service delivery.

⛳️ Requirements

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related STEM discipline, along with 2+ years of military experience.

• Willingness to travel by air, vehicle, and/or other transportation methods as business needs arise.

• Availability to work some weekends as required.

• Proven ability to troubleshoot, repair, and provide qualification services.

• Must possess a valid driver’s license.

🏝️ Benefits

• Medical, Dental, and Vision Insurance Options.

• Life and Disability Insurance.

• Paid Time-Off.

• Parental Benefits.

• Compassionate Care Leave.

• 401k with Company Match.

• Employee Stock Purchase Plan.