Customer Support Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Investigate and address intricate technical challenges within customer settings.

• Diagnose issues across Linux, Kubernetes, cloud infrastructure, networking, storage, and GPU-related tasks.

• Provide support for customers utilizing containerized systems, inference workloads, training jobs, or other distributed platforms.

• Serve as a senior escalation point for production incidents.

• Replicate issues, identify root causes, and collaborate with engineering for long-term solutions.

• Develop or enhance internal scripts, troubleshooting tools, and operational documentation.

• Contribute to making support more scalable through enhanced automation, observability, and process improvements.

• Maintain clear communication with customers during ongoing investigations and incidents.

• Participate in weekend coverage and respond to urgent issues.

⛳️ Requirements

• Proficient Linux troubleshooting skills.

• Extensive experience with Kubernetes and containers.

• Strong understanding of cloud infrastructure in AWS, GCP, Azure, OpenStack, or comparable environments.

• Solid grasp of networking fundamentals.

• Capability to write scripts or small tools using Python, Bash, Go, or similar languages.

• Experience in handling production issues that necessitate structured debugging and inter-team collaboration.

• Ability to work autonomously and remain effective when the path to resolution is unclear.

• Strong written communication skills, particularly when articulating technical issues to customers and internal teams.

🏝️ Benefits

• Competitive salary.

• Opportunities for career advancement and learning.

• Flexibility and a balanced work-life environment.

• A collaborative and innovative company culture.

• Chance to work on significant AI projects.

• An international environment with skilled teams.