Customer Support Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct repairs and maintenance on analytical instruments.

• Oversee the installation of equipment from the moment of delivery until sign-off.

• Address customer inquiries via telephone within 4 hours to assess issues.

• Execute preventative maintenance according to the established maintenance schedule.

• Notify relevant personnel of any issues following the escalation procedure.

• Keep manuals updated and organized.

• Timely and accurately submit electronic documentation.

• Maintain strong communication with the Service Manager regarding all topics.

• Handle parts returns and repairs in compliance with all policies and guidelines.

• Ensure customers are well-informed about any ongoing concerns.

• Manage direct account responsibilities with minimal oversight.

• Provide assistance in various areas within the District.

• Carry out all responsibilities in alignment with applicable ISO9000 directives and company policies.

⛳️ Requirements

• Bachelor of Science (B.S.) degree or higher.

• A minimum of five years of relevant experience and/or training, or an equivalent combination of education and experience.

• Preferred backgrounds include general Chemistry, Physics, Mechanical Engineering, and/or Chemical Engineering.

• Excellent communication skills, including written, verbal, and presentation abilities.

• Valid driver's license required.

• Proficiency in both written and spoken Spanish.

• Willingness to travel up to 100% of the time, both domestically and internationally.

• Capacity to lift up to 50 lbs.

• 80% proficiency in the English language.

🏝️ Benefits

• Health insurance coverage.

• Paid time off for employees.

• Flexible work arrangements available.

• Opportunities for professional development.