Customer Support Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Assess, analyze, diagnose, and resolve technical equipment issues through telephone support, remote access, or on-site at customer locations.

• Address system-level concerns utilizing the technical expertise, education, and training of Customer Support Engineers (CSEs).

• Ensure that equipment contributes positively to customer production processes.

• Compile field service reports detailing all support activities.

• Provide cross-training and support to fellow field service engineers as necessary.

• Operate independently while occasionally seeking guidance from management.

• Allocate a minimum of 50% of work time at customer sites and/or within cleanroom factory settings.

⛳️ Requirements

• Completion of an Associate's or Bachelor's Degree, or possess 3 years of relevant work experience.

• Proficiency in using and understanding Digital Volt Meters (DVMs), oscilloscopes, flow meters, and various other testing instruments.

• Strong interpersonal and communication skills to effectively understand and address customer needs.

• Must successfully undergo ongoing technical training to gain comprehensive knowledge of company equipment, diagnostic techniques, and practical service application aids.

🏝️ Benefits

• Medical, dental, vision, life, and additional voluntary benefits.

• 401(K) plan with company matching.

• Employee Stock Purchase Program (ESPP).

• Assistance with student debt.

• Tuition reimbursement program.

• Opportunities for development and career advancement.

• Financial planning benefits.

• Wellness benefits, including an Employee Assistance Program (EAP).

• Paid time off.

• Paid company holidays.

• Family care and bonding leave.