Customer Support Engineer

This is a fully remote position, open to applicants in Romania.

📋 Description

• Investigate intricate technical challenges across frontend, backend services, APIs, integrations, and database layers.

• Analyze logs and system behaviors to reproduce issues and determine root causes.

• Convert technical findings (logs, stack traces, payloads) into concise, actionable engineering insights.

• Escalate verified findings to Development, providing reproducible evidence and clear investigation details.

• Work collaboratively with Engineering and Product teams.

• Maintain a strong capacity for learning across multiple evolving product environments.

• Communicate effectively and confidently with customers during ongoing investigations.

• Participate in Root Cause Analysis (RCA) initiatives to prevent long-term issues.

⛳️ Requirements

• Possess a strong investigative mindset and a curiosity for technology.

• Familiarity with backend technologies (PHP / Python) and foundational frontend knowledge (JS / HTML).

• Confidence in working with relational databases and executing SQL investigation queries.

• Acquainted with observability and troubleshooting tools (ELK/Kibana, CloudWatch, Browser DevTools, etc.).

• Exhibit strong analytical thinking and debugging capabilities.

• Ability to swiftly adapt and navigate through unfamiliar systems independently.

• Demonstrate clear and empathetic communication skills along with a strong sense of ownership.

• Possess advanced English written communication abilities.

🏝️ Benefits

• Opportunity for professional growth and development.

• Collaborative and innovative work environment.

• Flexible working arrangements.

• Comprehensive health benefits.