Customer Support, Dutch

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide assistance to high-profile clients through chat, email, and phone.

• Support customers with the self-service advertising platform and associated tools.

• Offer pre- and post-sales assistance for digital advertising products.

• Diagnose and resolve technical problems, including bugs or delivery issues.

• Relay updates and solutions to clients promptly and professionally.

• Spot opportunities for clients to improve their advertising effectiveness.

• Collect client feedback and share product insights to enhance the user experience.

⛳️ Requirements

• Fluency in Dutch (essential) alongside proficient English.

• Excellent communication, problem-solving, and interpersonal abilities.

• Basic technical knowledge and computer proficiency.

• Capability to handle multiple tasks in a dynamic environment.

• A collaborative team member with a proactive and customer-focused approach.

• Prior experience in customer support or digital marketing is appreciated but not essential.

🏝️ Benefits

• Competitive monthly salary

• Performance-based bonuses

• Health insurance and employee discounts

• Meal allowance

• Relocation support (for candidates moving from within Europe)

• Comprehensive training provided and compensated

• Genuine opportunities for career advancement in a leading industry