Customer Support Coordinator

This is a fully remote position, open to applicants in Germany.

📋 Description

• Comprehend customers' business requirements and objectives to efficiently cater to their needs.

• Assist with administrative and financial tasks related to EMEA accounts.

• Manage internal Purchase Orders.

• Aid in the reconciliation of invoicing with received orders.

• Oversee vendor platform management and ensure updated documentation is provided.

• Contribute to commercial and marketing initiatives for EMEA accounts.

• Relay customer needs and feedback to various internal teams.

• Address non-conformities and ensure appropriate corrective actions are implemented.

• Assist with customer onboarding and setup processes.

• Provide ongoing training for customers as necessary.

• Collaborate closely with sales, marketing, and product teams.

• Work together with the technical support team to resolve customer issues.

⛳️ Requirements

• Preferred bachelor's degree.

• 3-5 years of experience in a dynamic work environment.

• Proven experience in supporting customers through email, live chat, phone, and video conferencing.

• Exceptional verbal and written communication abilities in English; proficiency in additional languages (e.g., German, French, Spanish) is a significant advantage.

• Strong problem-solving capabilities with the ability to investigate concerns and deliver timely solutions.

• Competence in managing multiple priorities while maintaining attention to detail.

• Comfortable working independently in a remote or virtual setting.

• Customer-oriented approach characterized by empathy, patience, and professionalism.

• Excellent organizational and time management abilities.

• Proficient in Google Sheets and Excel, with strong data management practices.

• Familiarity with Salesforce CRM and sales tracking tools is a plus.

• Ability to troubleshoot basic technical issues and appropriately escalate complex cases.

• Quick to learn new software and internal systems.

• Capable of establishing and nurturing positive relationships with customers.

• Willingness to travel when necessary.

🏝️ Benefits

• Statutory Health Benefits

• Social Security

• Sick Leave

• Flexibility for employees should be the norm for companies

• Autonomy and upward mobility

• Diverse, equitable, and inclusive culture