Customer Support Coordinator

This is a fully remote position, open to applicants in France.

📋 Description

• Comprehend the business needs and goals of customers to effectively address their requirements.

• Assist with administrative and financial tasks for EMEA accounts, including the management of Purchase Orders internally and aiding in the reconciliation of invoices with received orders.

• Oversee vendor platform management by providing updated documentation and ensuring compliance with customer specifications.

• Collaborate with the GTM team to organize client meetings.

• Relay customer needs and feedback to internal teams.

• Manage non-conformities and ensure that corrective measures are implemented.

• Aid in customer onboarding and setup processes.

• Conduct ongoing customer training as required.

• Work closely with the sales, marketing, and product teams.

• Partner with the technical support team to resolve customer issues.

• Assist in maintaining processes that monitor essential customer success metrics.

⛳️ Requirements

• A Bachelor's degree is preferred.

• 3-5 years of experience in a dynamic environment (such as transactional work, logistics, customer service, or hospitality).

• Proven experience in supporting customers through email, live chat, phone, and video conferencing.

• Exceptional verbal and written communication skills in English; proficiency in additional languages (e.g., German, French, Spanish) is a significant advantage.

• Strong problem-solving abilities with a knack for investigating issues and delivering prompt solutions.

• Capability to manage multiple priorities while maintaining a keen attention to detail.

• Comfortable working independently within a remote/virtual setting.

• A customer-oriented mindset characterized by empathy, patience, and professionalism.

• Excellent organizational and time management skills.

• Proficient in Google Sheets and Excel, along with sound data management practices.

• Familiarity with Salesforce CRM and sales tracking tools is a plus.

• Ability to troubleshoot basic technical problems and appropriately escalate complex issues.

• Willingness to learn new software and internal systems swiftly.

• Capable of building and sustaining positive relationships with customers.

• Availability to travel when necessary.

🏝️ Benefits

• Competitive salary ranging from 35,000 to 40,000 EUR per year, plus eligibility for the MBO incentive plan.

• Statutory Health Benefits.

• Social Security.

• Sick Leave.

• Autonomy and opportunities for upward mobility.

• A diverse, equitable, and inclusive culture.