Customer Support, Content Moderation

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee reviews and comments on the client’s applications and platforms, ensuring all content complies with brand standards and policies.

• Evaluate user feedback to make well-informed decisions regarding moderation or escalation of issues promptly.

• Proactively monitor and interact with customer reviews, comments, and mentions across various platforms, demonstrating strong judgment, contextual awareness, and the appropriate brand tone, while delivering clear and helpful responses regarding the client’s products.

• Engage with potential customers through public replies, chat, email, direct messages, and app store review sections.

• Rapidly detect trends or issues within customer communications (including text, memes, or media) and keep abreast of current social media and app store terminology, sharing insights with the team.

• Collaborate closely with the client to maintain safe app communities that align with brand values and user guidelines.

• Ensure consistent communication with your manager to address inquiries, resolve challenges, and provide updates.

• Handle both public and private customer care concerns across social media platforms.

⛳️ Requirements

• A High School Diploma or an equivalent qualification.

• A personal computer or laptop equipped with a functional webcam.

• A conducive home working environment with a reliable internet connection.

• A minimum of 2 years of experience in moderation, community management, customer experience support, or digital customer service.

• Proficiency in both written and spoken English & Portuguese.

• Excellent verbal communication and writing skills (friendly, clear, and socially adept).

• General knowledge and a keen interest in various social media platforms.

• Ability to work an 8-hour shift on a rotating schedule.

• Composed under pressure and confident in high-visibility comment sections.

• Organized, reliable, and consistent in performance.

🏝️ Benefits

• Fully remote position.

• Opportunities for continuous learning and career advancement.

• Competitive compensation based on local market rates.

• A fantastic opportunity to collaborate with some of the world’s most innovative and exciting brands.

• A welcoming atmosphere where your feedback and suggestions are valued.

• Experience working in a diverse and global team environment - BrickBrands team members hail from various backgrounds.