Customer Support Consultant, Native German

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide exceptional customer support through phone calls and emails.

• Assist customers with basic network connectivity challenges, including troubleshooting Wi-Fi and Ethernet issues.

• Determine the root causes of technical problems and offer clear, step-by-step guidance to non-technical users.

• Accurately document issues, solutions, and troubleshooting processes in the system.

• Refer complex or unresolved matters to the appropriate teams when necessary.

• Handle sensitive customer information with utmost care and security.

• Collaborate with developers and cross-functional specialists.

⛳️ Requirements

• Proficiency in German (C2/Native level, both spoken and written) and English (B2+/C1).

• Basic knowledge of Wi-Fi and Ethernet connectivity.

• Capability to troubleshoot common connectivity problems.

• Strong organizational abilities to manage and prioritize multiple requests effectively.

• Keen attention to detail.

• Personal laptop or computer with a minimum of 8GB of RAM and a stable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday to Friday, 10 AM–6 PM, CET.

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation provided in USD.

• Rewards for referring friends.

• Emphasis on work-life balance.

• Responsive leadership committed to your development and long-term collaboration.

• Supportive conditions for self-development.

• A culture grounded in trust, with no time-tracking requirements.