Customer Support Consultant, Hospitality

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide exceptional customer support through phone calls, chats, and emails.

• Foster strong and enduring relationships with customers.

• Stay updated with the latest tools and technologies.

• Manage sensitive customer information with utmost care and security.

• Implement the most effective practices for customer satisfaction.

• Maintain a thorough understanding of client solutions and achieve KPI targets.

• Collaborate with developers and cross-functional teams.

⛳️ Requirements

• Proficient in English (C1 level for both spoken and written communication).

• Minimum of 6 months experience in a customer support position.

• Strong analytical and research abilities.

• Background in the travel industry.

• Positive, proactive, and responsible demeanor.

• Personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

• Experience in hospitality or logistics.

• Familiarity with Zendesk or extensive experience with another CRM.

• Background in managing tickets.

🏝️ Benefits

• Flexible working hours.

• Fully remote cooperation opportunities.

• Inclusive and diverse international environment.

• Salary paid in USD.

• Incentives for referring friends.

• Balance between project demands and personal time, along with an internal health policy.

• Supportive leadership committed to your growth and long-term collaboration.

• Conditions conducive to self-development.

• A culture founded on trust, without time-tracking requirements.