Customer Support Consultant, Hospitality

This is a fully remote position, open to applicants in Azerbaijan.

📋 Description

• Provide exceptional customer support through phone calls, chats, and emails

• Establish and nurture strong, lasting relationships with customers

• Stay updated with the latest tools and technologies

• Safeguard sensitive customer information with utmost care and security

• Implement cutting-edge customer satisfaction practices

• Maintain a comprehensive understanding of client solutions and achieve KPIs

• Collaborate with developers and cross-functional teams

⛳️ Requirements

• Proficient in English (C1 level for both spoken and written communication)

• Minimum of 6 months experience in a customer support position

• Strong analytical and research capabilities

• Background in the travel industry

• Positive, proactive, and responsible demeanor

• Personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload)

• Experience in hospitality or logistics sectors

🏝️ Benefits

• Flexible working hours

• Opportunity to work fully remotely

• Inclusive international work environment

• Compensation provided in USD

• Incentives for referring friends

• Balance between project workload and personal time, along with a robust internal health policy

• Supportive leadership focused on your growth and long-term collaboration

• Environment conducive to self-development

• A culture founded on trust, with no requirements for time tracking