Customer Support Consultant, German & English, part-time

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Provide exceptional customer support through emails, chats, and phone calls;

• Adhere to internal processes and standard operating procedures;

• Work collaboratively with internal teams to ensure swift issue resolution;

• Manage sensitive customer information with utmost care and security;

• Implement the latest customer satisfaction strategies;

• Maintain a comprehensive understanding of client solutions and achieve KPIs;

• Liaise with developers and cross-functional teams.

⛳️ Requirements

• Proficiency in both German and English (C1 level or higher), in spoken and written forms;

• A minimum of 6-12 months of experience in a customer support role;

• Excellent analytical thinking and research capabilities;

• A positive, proactive, and responsible demeanor;

• A personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Set work hours: Monday to Friday from 8 PM to 2 AM CET;

• Full remote work opportunity;

• An inclusive international work environment;

• Compensation paid in USD;

• Attractive bonuses for referring friends;

• Comprehensive paid training and probation period;

• Emphasis on work-life balance;

• Supportive management dedicated to your professional growth and long-term collaboration;

• Encouraging atmosphere for personal development.