Customer Support Consultant, Fluent Italian, English

This is a fully remote position, open to applicants in Italy.

📋 Description

• Provide exceptional customer support through phone calls, emails, and chat communications;

• Address guest inquiries related to check-in/check-out procedures, accommodation services, amenities, and local information;

• Foster strong and enduring relationships with customers;

• Stay updated with the latest tools and technologies;

• Manage sensitive customer information with utmost care and security;

• Implement the most effective customer satisfaction practices;

• Maintain a thorough understanding of client solutions and achieve key performance indicators (KPIs);

• Engage with developers and cross-functional teams.

⛳️ Requirements

• Proficient in English and Italian (C1 level for both spoken and written language);

• Previous experience in customer support for 6 to 12 months;

• A positive, proactive, and responsible mindset;

• Personal computer (minimum 8GB of RAM) with a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed working hours: Wednesday to Sunday, from 2 PM to 10 PM CET;

• Opportunity to work fully remotely;

• Inclusive international work environment;

• Compensation provided in USD;

• Incentives for referring friends;

• Balance between workload and personal time, along with an internal health policy;

• Supportive leadership focused on your growth and long-term collaboration;

• Opportunities for self-development in a nurturing environment;

• A culture of trust with no requirements for time-tracking.