Customer Support Consultant, Fluent German & English, part-time

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide exceptional customer support through emails, chats, and phone calls;

• Adhere to internal protocols and standard operating procedures;

• Work collaboratively with internal teams to facilitate effective issue resolution;

• Manage sensitive customer information with diligence and security;

• Implement the latest customer satisfaction practices;

• Maintain a thorough understanding of client solutions and fulfill key performance indicators;

• Interact with developers and cross-functional team members.

⛳️ Requirements

• Proficiency in German and English (C1 or higher), both verbally and in writing;

• A minimum of 6-12 months of experience in customer support;

• Strong analytical and research abilities;

• A positive, proactive, and responsible approach;

• Personal computer (at least 8GB of RAM) with a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday to Friday, 8 PM – 2 AM CET;

• Fully remote work opportunity;

• Inclusive international workplace;

• Compensation in USD;

• Attractive bonuses for employee referrals;

• Paid comprehensive training and probation period;

• Promotes work-life balance;

• Supportive management focused on your development and long-term partnership;

• Nurturing environment for personal growth.