Customer Support Consultant, fluent German

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Provide exceptional customer support through phone calls and emails;

• Assist customers with fundamental network connectivity challenges, including troubleshooting Wi-Fi and Ethernet;

• Diagnose underlying causes of technical issues and offer straightforward, step-by-step resolutions to non-technical users;

• Accurately record issues, solutions, and troubleshooting procedures in the system;

• Refer complex or unresolved matters to the relevant teams as necessary;

• Manage sensitive customer information with utmost care and security;

• Collaborate with developers and cross-functional teams.

⛳️ Requirements

• Proficient in German (C1/C2 for both spoken and written) and English (B2+/C1);

• Basic knowledge of Wi-Fi and Ethernet connectivity;

• Capable of diagnosing common connectivity problems;

• Strong organizational abilities with the capacity to manage and prioritize multiple requests effectively;

• Keen attention to detail;

• Personal laptop or computer with a minimum of 8GB RAM and a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday to Friday, 10 AM–6 PM, CET;

• Opportunity for full remote collaboration;

• Inclusive international workplace;

• Compensation in USD;

• Rewards for referring friends;

• Emphasis on work-life balance;

• Responsive leadership focused on your growth and long-term collaboration;

• Supportive environment for self-development;

• A culture founded on trust, without time-tracking requirements.