Customer Support Consultant, fluent German

This is a fully remote position, open to applicants in Albania.

📋 Description

• Provide exceptional customer support through phone and email communications.

• Assist customers with basic network connectivity challenges, including Wi-Fi and Ethernet troubleshooting.

• Diagnose the underlying causes of technical issues and offer straightforward, step-by-step solutions to users without technical backgrounds.

• Accurately document problems, solutions, and troubleshooting procedures in the system.

• Refer complex or unresolved issues to the relevant teams as necessary.

• Manage sensitive customer information with diligence and security.

• Collaborate with developers and cross-functional teams.

⛳️ Requirements

• Proficient in German (C1/C2, both spoken and written) and English (B2+/C1).

• Basic knowledge of Wi-Fi and Ethernet connectivity.

• Capability to troubleshoot common connectivity problems.

• Strong organizational abilities to effectively manage and prioritize multiple requests.

• Keen attention to detail.

• Personal laptop or computer with a minimum of 8GB RAM and a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday to Friday, 10 AM–6 PM, CET.

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Emphasis on work-life balance.

• Supportive leadership focused on your personal growth and long-term collaboration.

• Opportunities for self-development in a nurturing environment.

• A culture founded on trust, with no requirements for time tracking.