Customer Support Consultant, Fluent English

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver first-level assistance to customers through chat, phone calls, and emails.

• Manage and resolve support tickets effectively.

• Provide clear and accurate responses to inquiries regarding policies and billing.

• Serve as the initial contact during service interruptions, ensuring prompt communication and support.

• Diagnose basic technical problems and refer more complex issues to the relevant teams.

• Keep precise records of customer interactions and adhere to internal protocols.

• Achieve a high level of customer satisfaction by offering empathetic and solutions-focused assistance.

⛳️ Requirements

• Outstanding English communication abilities (C1 proficiency in both spoken and written forms).

• Familiarity with Zendesk.

• Basic skills in troubleshooting.

• Minimum of 6 months of experience in customer support is essential.

• Technologically adept, capable of testing and troubleshooting basic technical issues.

• Strong analytical and research capabilities.

• Positive, proactive, and responsible mindset.

• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Flexible working hours.

• Full remote cooperation opportunity.

• Inclusive international work environment.

• Compensation in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time, along with an internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Environment conducive to self-development.

• A culture founded on trust, with no requirements for time tracking.