Customer Support Consultant, English C1, Logistics, Excel

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide exceptional customer support through email communications.

• Foster strong and enduring relationships with customers.

• Stay updated with the latest tools and technologies.

• Manage sensitive customer information with utmost care and security.

• Implement the most effective customer satisfaction practices.

• Maintain a comprehensive understanding of client solutions and achieve KPIs.

• Collaborate with developers and various cross-functional teams.

⛳️ Requirements

• Proficient English communication skills (C1/C2 level for both spoken and written).

• A minimum of 6 months of customer support experience is essential.

• Strong proficiency in Excel.

• Experience in the logistics sector.

• Excellent analytical thinking and research capabilities.

• A positive, proactive, and responsible mindset.

• Personal computer with at least 8GB of RAM and a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Flexible working hours.

• Fully remote cooperation opportunities.

• An inclusive international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• A balance between project commitments and personal time, along with an internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• A nurturing environment for self-improvement.

• A culture founded on trust, with no time-tracking requirements.