Customer Support Consultant, English C1

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide exceptional customer support through phone calls, chat, and email communications;

• Address inquiries and assist in resolving customer issues, ensuring timely updates and responses;

• Refer complex problems to the relevant internal team when necessary;

• Support basic User Acceptance Testing (UAT) activities as needed;

• Establish and nurture strong, long-term relationships with customers;

• Stay updated with the latest tools and technologies;

• Handle sensitive customer information with utmost care and security;

• Implement the most effective customer satisfaction practices;

• Maintain a thorough understanding of client solutions and achieve Key Performance Indicators (KPI);

• Collaborate with developers and cross-functional teams.

⛳️ Requirements

• Proficient in English communication skills (C1 level for both spoken and written);

• Minimum of 6 months experience in customer support is essential;

• A customer-centric mindset and a readiness to assist others;

• Capability to juggle multiple conversations and priorities while paying attention to detail;

• Strong problem-solving and organizational abilities;

• Self-sufficient with the ability to manage your own workload;

• Flexibility and comfort in a fast-paced work environment;

• Technologically adept, able to test and resolve basic technical issues;

• Positive, proactive, and responsible demeanor;

• Personal computer (minimum 8GB of RAM) with a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed working hours: Monday to Friday, from 7 AM to 4 PM, GMT+2 (Africa/Johannesburg);

• Opportunity for full remote collaboration;

• Inclusive international workplace;

• Compensation provided in USD;

• Incentives for referring friends;

• Emphasis on work-life balance;

• Supportive leadership focused on your growth and long-term collaboration;

• Opportunities for self-development in a nurturing environment;

• A culture founded on trust, with no requirements for time tracking.