Customer Support Consultant, Broadband Diagnostics

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Provide exceptional customer support through phone calls and emails.

• Assist customers with basic network connectivity challenges, such as troubleshooting Wi-Fi and Ethernet issues.

• Determine the underlying causes of technical problems and offer clear, step-by-step solutions to users with limited technical knowledge.

• Accurately record issues, solutions, and troubleshooting processes in the system.

• Refer complex or unresolved issues to the appropriate teams as necessary.

• Handle sensitive customer information with diligence and security.

• Interact with developers and cross-functional teams.

⛳️ Requirements

• Proficiency in German (C1/C2, both spoken and written) and a good command of English (B2+/C1).

• Basic knowledge of Wi-Fi and Ethernet connectivity.

• Capability to troubleshoot common connectivity problems.

• Strong organizational skills, able to manage and prioritize multiple requests effectively.

• Keen attention to detail.

• Personal laptop or computer with a minimum of 8GB of RAM and a reliable internet connection (at least 50 Mbps download and 40 Mbps upload).

🏝️ Benefits

• Fixed schedule: Monday to Friday, 10 AM–6 PM, CET.

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation offered in USD.

• Incentives for referring friends.

• Emphasis on work-life balance.

• Responsive leadership committed to your growth and long-term collaboration.

• Supportive environment for self-development.

• A culture based on trust, with no requirements for time tracking.