Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries in a way that contributes to the achievement of objectives.

• Handle customer inquiries that range from simple to complex, coming from members, clients, providers, and both internal and external business partners.

• Perform quality assurance testing for the company's software solutions.

• Investigate and resolve issues and complaints, determining suitable resolutions.

• Effectively inform and persuade customers and potential customers about the value and advantages offered by the company's products, services, and solutions.

• Recognize customer trends and relay this information to the relevant business partners, leaders, and divisions; propose necessary corrections, modifications, or solutions; appropriately escalate situations that could impact the organization as a whole.

• Stay updated on all changes to Customer Service policies, procedures, and product/service/solution information to accurately and consistently address customer inquiries.

⛳️ Requirements

• One to two years of experience in customer service, managing moderate to complex inquiries in call centers, insurance, manufacturing, software, telecommunications, retail, or eyewear sectors.

• Availability to work any shift, including weekends, holidays, and/or overnight hours.

• Proven knowledge of the internet and understanding of fundamental internet browser settings.

• Ability to operate multiple software applications concurrently.

• Proficient in the Microsoft Office suite.

• Strong verbal communication skills to prioritize various tasks and to handle incoming calls and inquiries effectively.

• Excellent written communication skills to accurately document customer situations and to draft letters confirming agreements.

• Outstanding interpersonal skills and ability to build rapport.

• Capability to ask relevant questions to determine customer needs.

• Demonstrated problem-solving, negotiation, and decision-making abilities.

• Capacity to exercise appropriate discretion and judgment when applying customer/call handling guidelines.

• Ability to listen, process transactions, and engage with customers simultaneously in a fast-paced environment.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible working hours.

• Paid time off.