Customer Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• First and Second Level Support: You will receive support requests through the ticketing system and phone, prioritize them, and manage their resolution.

• Error Analysis: You will identify, reproduce, and document software bugs.

• Solution Delivery: You will assist customers with their issues, providing workarounds and technical guidance.

• Documentation: You will log customer interactions in the CRM system and ensure that support process documentation is kept current.

• Optimization: You will contribute to the continual improvement of internal support processes.

⛳️ Requirements

• Previous experience in a support role is beneficial.

• Excellent analytical skills.

• Ability to work effectively as part of a team.

• Capability to perform well under pressure.

• Technical proficiency.

🏝️ Benefits

• Opportunity for 100% remote work.

• Supportive working environment.

• Compensation based on performance.

• Flat organizational structure.

• Opportunities for training and professional development.

• Regular team-building events.