Customer Support Associate – Wednesday to Sunday

This is a fully remote position, open to applicants in Greece.

📋 Description

• Managing incoming **phone calls, messages, and emails** from Yodeck customers.

• Delivering information and support regarding Yodeck products & features, including billing and sales inquiries.

• Diagnosing basic technical issues and providing solutions to customer questions.

• Handling warranty claims, repairs, and replacements.

• Triage and prioritize support tickets to address critical issues by collaborating closely with customer success & tech support teams.

• Suggesting product recommendations tailored to customer needs and preferences.

• Ensuring high levels of customer satisfaction through professional and courteous communication.

⛳️ Requirements

• Exceptional writing and verbal communication skills in **English** (C1 level).

• Strong attention to detail and analytical abilities to swiftly diagnose issues and develop effective solutions.

• Capability to manage unexpected changes and address customer concerns with professionalism.

• A sincere desire to assist customers and a dedication to delivering outstanding service.

• Previous experience in customer support or technical support roles is preferred.

• Availability **to work on shifts** from Wednesday to Friday (10:00-18:00 or 14:00-22:00) and Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00).

🏝️ Benefits

• Competitive salary

• Company-wide bonus scheme and a comprehensive stock option plan

• Award-winning workplace, recognized as the Best Workplace

• Remote Work policy (for our Support team)

• Office gym, nutritionist, and meal vouchers

• Individual training budget for professional development

• Private medical insurance plan

• Fun and collaborative start-up environment (with amazing offices!)

• Flexible working arrangements

• Commuting expenses

• Equal opportunity and workplace diversity