Customer Support Associate, Part-Time, Night Shift

This is a fully remote position, open to applicants in Greece.

📋 Description

• Managing incoming messages, emails, chat, and phone inquiries from Yodeck clients.

• Offering information and support regarding Yodeck products and features, including inquiries related to billing and sales.

• Diagnosing basic technical issues and providing solutions to customer inquiries.

• Handling warranty claims, repairs, and replacements efficiently.

• Prioritizing and triaging tickets to address critical issues in collaboration with customer success and technical support teams.

• Suggesting product recommendations tailored to customer needs and preferences.

• Maintaining high levels of customer satisfaction through professional and courteous communication.

⛳️ Requirements

• Exceptional written and verbal communication skills in English (C1 level).

• Strong attention to detail and analytical abilities to quickly diagnose issues and formulate effective solutions.

• Capability to manage unexpected changes and customer concerns with professionalism.

• A sincere desire to assist customers and a dedication to delivering outstanding service.

• Previous experience in customer support or technical support roles is highly valued.

• Willingness to work rotating night shifts (02:00 - 06:00 & 06:00 - 10:00 (GMT +2), Monday through Friday).

🏝️ Benefits

• Competitive salary

• Company-wide bonus scheme and an attractive stock option plan

• Award-winning workplace, recognized as the Best Workplace

• Hybrid Work From Home policy

• Office gym, nutritionist, and meal vouchers

• Individual training budget for professional development

• Private medical insurance plan

• Fun and collaborative start-up environment (with amazing offices!)

• Flexible working arrangements

• Commuting expenses

• Equal opportunity and workplace diversity