Customer Support Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle approximately **75–80 inbound customer calls daily** from consumers seeking pre-settlement funding applications.

• Deliver exceptional customer service while informing consumers about the products and services available.

• Collect and accurately document customer information within company systems.

• Assist applicants through the intake and onboarding process, ensuring a positive customer journey.

• Achieve or surpass established sales, quality, and productivity targets.

• Exhibit empathy and professionalism when aiding customers facing financial difficulties.

• Use CRM and other internal systems to keep precise records and follow-up activities.

• Work with internal teams to guarantee timely processing of customer applications.

• Adhere to established call scripts, compliance standards, and company protocols.

⛳️ Requirements

• High school diploma or equivalent; some college education is preferred.

• **1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day.**

• Customer service experience in the **medical, healthcare, legal, financial services, insurance, or personal injury sectors** is highly preferred.

• **Bilingual in Spanish (preferred, but not mandatory).**

• Strong verbal and written communication skills, with the ability to show empathy and professionalism.

• Familiarity with CRM software and online chat platforms.

• Ability to multitask while ensuring accuracy in a fast-paced environment.

• Minimum typing speed of 35 WPM.

• Capability to meet productivity and performance benchmarks.

• Must successfully pass a background check.

• **Availability to work from 10:30am – 7:00pm CST daily, Monday - Friday.**

🏝️ Benefits

• We believe that exceptional customer care begins with taking excellent care of our team. Therefore, we provide competitive compensation along with a comprehensive benefits package, which includes a selection of multiple medical plans, dental, vision, and life insurance, a 401(k) with a generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.