Customer Support Analyst – B2B

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide technical assistance to users operating management systems.

• Record incidents and create support tickets, aiding in corrective actions and enhancements in service.

• Educate, train, and clarify technical inquiries regarding newly launched or updated features in management systems for other departments.

• Manage requests based on established priorities, directing complaints to the suitable solutions.

• Offer guidance to users on utilizing the company’s IT systems.

• Actively monitor systems and performance indicators, pinpointing and resolving issues through reports and analysis.

• Share insights to assist the relevant areas.

• Provide support for integrations and APIs.

• Work in conjunction with Product and Development teams.

⛳️ Requirements

• Proficient knowledge of Microsoft Office Suite.

• Experience with B2B systems.

• Understanding of databases and SQL language.

• Experience in API consumption and familiarity with support tools like Postman.

• Management and creation of indicators for the support area.

• Ability to analyze processes and suggest enhancements to stakeholders.

• Excellent communication skills.

🏝️ Benefits

• Equity in the company.

• Flexible working hours.

• Participation in hackathons.

• Complimentary bus tickets to any destination worldwide.

• Flexible benefits through the Swile card.

• National health and dental care coverage.

• Access to Sesc benefits.

• Scheduled time off.