Technical Support Engineer II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Diagnose and resolve issues with Windows devices, Microsoft 365, network setups, and VoIP systems.

• Act as a reliable technical authority and the primary point of contact for clients.

• Oversee ticket management, effectively prioritize tasks, and manage warm transfer escalations.

• Develop and enhance knowledge base documentation.

• Serve as a liaison between clients and vendors to facilitate swift incident resolution.

• Engage in weekly meetings and participate in team-led training sessions.

• Maintain a commitment to accountability, proactive service, and outstanding customer support.

⛳️ Requirements

• Practical experience in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.

• Extensive knowledge of Microsoft 365, Hyper-V, DNS, and DHCP.

• Understanding of advanced networking concepts.

• Proficient in troubleshooting firewalls, switches, and Wi-Fi connections.

• Exceptional customer service abilities, with a talent for building trust and defusing challenging situations.

• Experience in creating internal documentation.

• Familiarity with Remote Access Solutions such as Remote Desktop and RemoteApps.

• A strong desire to learn and a collaborative mindset.

🏝️ Benefits

• Access to top-tier tools and valuable documentation.

• Opportunities for team-led training and professional development.

• Exposure to state-of-the-art technology.

• Support for your professional journey.

• A culture that values employee input and innovations in shaping processes.