Technical Support Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Diagnose, troubleshoot, and resolve technical issues for clients.

• Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and various business technologies.

• Manage support requests from initiation to resolution while keeping clients updated.

• Prioritize tickets, address escalations, and fulfill service level expectations.

• Collaborate with colleagues and other departments on intricate technical challenges.

• Create and maintain comprehensive documentation to enhance the knowledge base.

• Coordinate with third-party vendors to resolve client-related issues.

• Participate in team meetings, technical training sessions, and initiatives aimed at continuous improvement.

• Provide proactive, customer-centric support and cultivate long-term client relationships.

⛳️ Requirements

• Previous experience with a Managed Service Provider (MSP) is essential.

• Strong hands-on expertise in supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP.

• Experience in administering Microsoft 365 environments.

• Solid understanding of virtualization technologies, including Hyper-V.

• Strong networking fundamentals with experience in troubleshooting switches, firewalls, wireless networks, and connectivity issues.

• Familiarity with remote support tools, Remote Desktop, and RemoteApp technologies.

• Excellent troubleshooting and analytical skills, with the ability to prioritize multiple issues effectively.

• Strong written and verbal communication abilities, with a customer-first approach.

• Team-oriented mindset with a willingness to share knowledge and engage in continuous learning.

🏝️ Benefits

• Remote work opportunities.

• A collaborative and supportive team environment.

• Exposure to a diverse array of technologies across multiple client settings.

• Access to modern tools and well-maintained documentation.

• Ongoing technical training.

• Opportunities for career growth.