Customer Support Agent, PST-EST timezone

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Engage users proactively through **chat** and **calls** during their onboarding process and initial usage.

• Reach out to users exhibiting low activity or early signs of churn to assist them in getting back on track.

• Serve as a **human recovery layer**: comprehend user frustrations, diagnose problems, and rebuild trust through genuine conversations.

• Guide users in identifying areas for improvement to achieve better outcomes with clear and empathetic communication.

• Suggest enhancements for profiles, CVs, or job searches, including relevant paid add-ons (e.g., resume review) when they provide real value.

• Relay user feedback and recurring trends to the Product team to enhance the overall customer experience.

⛳️ Requirements

• Possess 2**+ years** of experience in customer success, sales, account management, or support-driven sales with **US-based customers**.

• Fluent/Native in **English** and **Russian**.

• Ability to commit to 40 hours per week in the **USA time zone**.

• Comfortable taking a **proactive** approach rather than waiting for tickets.

• Strong skills in persuasion, negotiation, and handling objections.

• Data-driven mindset: you prioritize conversion, retention, and unit economics.

• Familiarity with working towards daily targets, funnels, and KPIs.

• Reliable high-speed internet connection (VPN-free).

🏝️ Benefits

• JobHire.AI is a **mission-driven, fastest-growing, and profitable global company**.

• Exceptional opportunity to influence the experience of a product that directly enhances individuals’ careers and lives.

• Team composed of top A players from McKinsey, Nexters, Gett, and Glovo.

• Flexible remote work that promotes work/life balance.

• Competitive compensation package ($12000-18000).

• Paid time off for 38 days (vacation + local holidays) and sick leave.