Customer Support Agent – Freelance/Part time

This is a fully remote position, open to applicants in California.

📋 Description

• Address user inquiries through Intercom promptly and accurately, acting as the main point of contact for user support.

• Assess user requirements and assist them with specific functionalities.

• Investigate and report product issues, ensuring that technical problems are resolved swiftly.

• Maintain internal databases by documenting technical problems and insightful customer interactions.

• Produce and distribute instructional videos for users as a learning resource.

• Communicate feature requests and effective solutions with team members to connect user feedback with development efforts.

• Follow up with clients to confirm that their technical concerns have been completely resolved.

• Respond to reviews on the App Store and Trustpilot to foster community engagement.

⛳️ Requirements

• 1-3 years of experience in Customer Support with a proven track record in user-centric settings.

• Collaborative problem-solver with the ability to identify issues and create effective solutions.

• Independent worker who enjoys tackling challenges alone but is willing to seek assistance when necessary.

• Analytical thinker capable of dissecting complex, unstructured problems into actionable insights.

• Highly organized with a demonstrated ability to manage multiple priorities effectively.

• Excellent communicator proficient in conducting well-structured conversations and clearly articulating solutions.

• Fluent in English with outstanding written and verbal communication abilities.

🏝️ Benefits

• Health insurance

• Flexible working hours

• Professional development opportunities