Customer Support Agent, EST Hours

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Handle incoming calls with professionalism and courtesy.

• Oversee appointment scheduling for incoming inquiries – this will be the primary focus during initial training.

• Follow up on missed calls, voicemails, text messages, and submissions from the website form.

• Record technician hours and review submitted reports, making necessary updates to timesheets.

• Rectify any inaccuracies found in technician reports.

• Examine completed work orders for accuracy, ensuring they align with what was ordered and identifying items that require rework.

• Keep precise customer and service records through diligent record-keeping and data entry.

• Create basic reports utilizing Excel.

• Work collaboratively with internal teams to guarantee seamless service delivery.

⛳️ Requirements

• Excellent verbal and written communication skills in English.

• Detail-oriented, organized, and proactive in approach.

• Proficient in Microsoft Outlook and the MS Office Suite.

• Basic skills in Excel for reporting tasks.

• Competence in completing timesheets accurately.

• Prior experience in customer service or administrative roles is preferred, though not essential.

• Experience in the industry is not a requirement.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.