Customer Support Agent – Entry Level

This is a fully remote position, open to applicants in Utah.

📋 Description

• Manage incoming communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Ensure the delivery of exceptional customer service while upholding professionalism, accuracy, and brand consistency

• Utilize guided systems and resources to effectively execute responsibilities

• Enjoy a flexible schedule once certification is achieved

⛳️ Requirements

• High school diploma or GED equivalent

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Ability to adhere to detailed processes and achieve performance goals

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Capable of working independently and being accountable for schedules

• Preferred: Previous experience in a call center or customer service environment

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support settings

🏝️ Benefits

• Flexible scheduling options following certification

• Paid training after successful client certification

• W2 employment structure providing payroll, protections, and stability

• Paid time off along with optional supplemental insurance (Aflac)

• Access to household telehealth services through MDLive

• Opportunities for performance-based incentives

• Career advancement opportunities into support, QA, and leadership roles